Unison Authoring Tool asks me to login again, never opens

Problem: You login to Unison, locate the project you want to begin working on and click the button to open the course builder. Once the course builder opens, a prompt appears asking you to login again. After multiple attempts at logging in, the coursebuilder never lets you work on the project.

Solution: Have you recently installed CS5? This issue is caused by a bug in the Flash player that installs with Adobe CS5 programs. We're not sure what they've done differently with this version, but the fix is very simple- uninstall the Flash player and reinstall it on its own from the Adobe website.

If you have uninstalled and reinstalled the Flash player and are still having this issue, please contact our technical support by emailing support@rapidintake.com.

Have more questions? Submit a request

Comments

Powered by Zendesk